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Brendon B

1 reviews | Active since Jan 2014

05 Jan 2016, 11:40

Wrecking ball in game

I was in Game stores for Fischer plugs and had to move numerous large items out of the way to simply just get wall plugs. Staff are no where to be found and if they are found the simply say no-stock even if they have no clue what a damn fischer dry wall plug is. There are only a handful of tills open of which those few at the tills dont even greet as they are talking to other staff members walking around. The whole shop was like a playground in which the staff were fooling about. The Game-store in Waterfall mall Rustenburg heaven compared to the Plaza store. Please employ someone that can take charge and bring the store back to what it was as I myself and everyone I know will now shop in Builders warehouse. I have taken photos of the untidy store

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Replies (1)
Game
Game's reply06 Jan 2016, 07:23
Official
Hello BrendonBeets,

We are in receipt of your complaint with reference ***4.

Please accept my apologies for the lack of service you received in the store.

I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.

We confirm that management contacted you and we invite you to please call upon senior management should you experience a problem in store again.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73