JC
Jessica C
1 reviews | Active since Sept 2025
03 Sept 2025, 21:25
Worst service!! they don't care about customers
I bought a Washing machine from Game on 31/05/2025 I reported this to game in June and requested a refund or a replacement. They did not replace me with a new machine. Despite having video evidence of different occasions showing major leakage. This has been going on for weeks hisense sent a technician 3 times even despite the technician telling them the machine needs to be replaced yet hisense refused saying there is nothing wrong with the washing machine.
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Replies (5)JC
Jessica C's updateReviewer Update
03 Sept 2025, 21:28I want a refund.
JC
Jessica C's update03 Sept 2025, 21:28
Reviewer Update
I want a refund.
Game's replyOfficial
04 Sept 2025, 14:51Hi Jessica, thank you for getting in touch. I'm sorry that your washing machine is not working as it should and that it hasn't been sorted. Your query is with our complaints department and you will be reverted to.
Game's reply04 Sept 2025, 14:51
Official
Hi Jessica, thank you for getting in touch. I'm sorry that your washing machine is not working as it should and that it hasn't been sorted. Your query is with our complaints department and you will be reverted to.
JC
Jessica C's updateReviewer Update
08 Sept 2025, 14:45Your complaints department has been In contact with them for weeks I have video evidence and still this machine wasn't replaced. I want a refund
JC
Jessica C's update08 Sept 2025, 14:45
Reviewer Update
Your complaints department has been In contact with them for weeks I have video evidence and still this machine wasn't replaced. I want a refund
Game's replyOfficial
21 Sept 2025, 11:28Hi Jessica. I am so sorry to hear that the machine was not replaced as of yet. Kindly be advised that we have an agent working on this matter and they are currently waiting for feedback from Hisense. You will be contacted as soon as they have an update.
Game's reply21 Sept 2025, 11:28
Official
Hi Jessica. I am so sorry to hear that the machine was not replaced as of yet. Kindly be advised that we have an agent working on this matter and they are currently waiting for feedback from Hisense. You will be contacted as soon as they have an update.
JC
Jessica C's updateReviewer Update
21 Sept 2025, 12:42It's almost been 3 weeks again nothing is happening? Why is it this hard to get hisense to comply they are playing for time and you guys are telling me the same thing over and over yet nothing happens you have been saying this for months.
JC
Jessica C's update21 Sept 2025, 12:42
Reviewer Update
It's almost been 3 weeks again nothing is happening? Why is it this hard to get hisense to comply they are playing for time and you guys are telling me the same thing over and over yet nothing happens you have been saying this for months.