Worst service received by RCS consultant at Game KC

Came to Game Kenilworth Centre on Sunday afternoon to get curtain rails and traveling bags. We had not used our in store card for a few months yet the debits go off religiously on a monthly basis.

We struggled to use our card as it was blocked due to no activity, strange as they did not block the debit but they block for purchasing.

We waited an extra hour as the 1 consultant we assume was on lunch was not present. The manager could not help, one of the TV consultants called the call Centre to be informed that our card is old and we need a new card. No1 is still able to assist us as at Game only 1 person in the whole store knows what to do.

Pathetic service for such a reputable company to have a 1 individual failure system. I'm ashamed to be associated with RCS and Game as this card was to make things convinient yet we are so inconvinience here now.

This is a zero rating service.