LT
Lubnaa T

1 reviews | Active since Jul 2015

26 Jul 2015, 00:36

Worst service received :-(

Failure to deliver my washing machine on time after a number of issue in store and out of the store!<br> Due to incompetence of staff/processes at Game the following was how my family and I were impacted:<br> 1.Wasted my time (time cannot be replaced)<br> 2.Wasted my grandparents time as they were late for their afternoon Friday prayer<br> 3.due to negligence wrong good provided to me at the store<br> 5.a waste of my petrol as well as bakkie diesel driving up and down to sort out payments etc... due to internal wrong doings<br> 6.Embarrassment in front of my family as the Machine was a gift and when it was opened it was not the correct item <br> 7.Even after the stress i put of the urgency of the good i purchase but still do not have, i do not have the item!<br> 8.Stress, not good for my health as i was booked off for 2 weeks due to this and the Machine issue did not help.<br> 9.due to lies told to us by the staff at Game The Glen, it was a waste of my entire Saturday waiting for delivery and nothing arrived (my aunty passed away and i could not go comfort the family as i was waiting for a \washing Machine")"

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Replies (1)
Game
Game's reply26 Jul 2015, 10:18
Official
Hello Lubnaa,

We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.

This matter was referred to the store management of Game The Glen for further investigation.

Regards

Herman van der Berg
Customer Service Advisor
***73
***

Best regards,