Worst service, later sugar coated by the store manager

Friday 12 January 2018 I was at Game store when i waited 10 minutes or more to be helped at the jewellary kiosk. When eventually someone came she was dragging her feet and had an attitude, I complained to the head office same day and monday I got a response from the store manager asking for my number so they can call and hear what had happened. I emailed my number back and never again heard from the manager, not only now did i experience very poor customer service and attitude but incompetence and lack of honesty from the manager. To say I am disappointed at how the case was handled is an understatement. My reason for even complaining was because it was not my first time waiting forever to be helped at the same kiosk while workers are going on with their business like i do not exist, but now this shows that customers are actually not va**** at all at Game store Heidelberg.

They would rather fill in papers and talk on phones than see to it that their customers are helped. Needless to say one of the workers ( Queen) by name would rather help you dragging her feet and giving bad attitude like you obviously not welcomed. I am seriously suprised by the lack of feedback clearly shows that such behavious is accepted by the manager.

I hope more customers with my same grievance will step forward and speak maybe than the service will be better.