Worst service from Hisense and Game store at Cresta

Hi Lerato, thanks for getting in touch. I'm really sorry to hear about the issue you're facing with your recent purchase. I understand your frustration with the situation and I want to assure you that we take complaints about faulty products very seriously. It's certainly not your fault if the product has a defect. The assessment process is not intended to blame the customer, but it's a necessary step to identify the nature of the fault and how we can rectify it. If the product is indeed faulty due to manufacturing defects and it's within the warranty period, you are entitled to a refund or exchange, should it deemed irreparable. I strongly recommend that you return the item to the store with the purchase receipt or have one of our representatives log a service for you. Again, I apologize for the inconvenience caused and thank you for your understanding. We value your business and look forward to making this right for you.