Worst Service from Game.

I logged an inquiry with Game store on the 27th of August 2019. this was regarding a ********** purchase they allowed on my account a month later , no one has given me any type of feedback, i was told the investigation takes 21 days . no one was able to tell me anything before the 21days and no one has said anything after the 21 days.

I trusted the store with my confidential information, their carelessness resulted in someone else buying with my account without my knowledge and they are not even bothered . i find it pathetic that one must wait a whole 21 days to find out how their information and account was accessed, well in my case its more than 21 days. i have the right to know how this happened and how they are going to sort it out .