WORST SERVICE FROM ***** DEPARTMENT

Worst customer service ever. A ***** purchase of R 8000 was made on my account. Within 1 min of receiving the message I called the number on the message and notified them of this situation.

Within 10 minutes I sent through required documents required to resolve case and phone 3 times to make sure that it has been received.

To this day I have to call daily as I am not getting any feedback from them and will not pay for purchases made *******ly.

What I don't understand is in all stores you have to supply ID documents. How does someone make such a huge purchase *******ly without supplying correct document. This tells me that the problem is internal.