Worst service from Betty from Reds Mall game

So we have had 2 incidents the past 2 weeks from the sane person at Reds Mall Game. Her name is Betty, yesterday we went to do shopping using the e-voucher from my husband's work. Without even looking or reading the voucher she told my husband and I that it's not a voucher we must go get u-count. We showed her the voucher code, the sms sent then she went to make a phone call and said this is not a game voucher and walked out. Put in mind we wanted to buy extra things and in the meantime a branch in Soweto assisted someone else with no issues.

2 weeks prior to that I went to do beat the price buying Nappies, she came there with an attitude and treated me like a ********. I know how the beat the price work as I have done it. She went as far as to call one branch of the shops to check if they have stock as I am lying with the price even though I showed from the website and was live with products available.

She is supposed to be the team lead or something but her attitude towards the customers is horrible.

We expect a call and a full apology for being treated like ********s from Betty. She seems to have a problem with us, is it because we are a mixed race family because that's how it feels. Very disgusted that a person that works I'm retail can treat people like she does.

Every time we go there, there's an issue at Red's mall. Its at our doorstep but we would rather go to Centurion mall or Mall of Africa