Worst service for online purchases

I purchased a Hisense fridge from the gamee online stor on Friday 11 September and. paid for it.I am still waiting for my order confirmation e-mail. I tried logging into my account to check if it is their. Suddenly my password does not work. I phoned tech support. The only answer i got from them was to wait for my e-mail to come through. The email reset link on the Game website is also faulty. The phone numbet that the people at Game gave me to reset the password telephonically goes to Deon wired and says that they are closed on weekends and public Holidays. Worst service ever. They have my money and i dont know if im getting a fridge.