WQ
Wendy Q

1 reviews | Active since Aug 2014

29 Dec 2025, 17:00

Worst service ever from Phumelele and Charlotte. I don't think they need this job. Release them!

Bad shopping experience at Game Kokstad. I am at the store and I just noticed Mr Min on promo 2 for R84 I grabbed 2 and when I got to the till they scanned a different price. I took Challote to the isle and she did see both sizes on the same gondola with only one price. She told me the promo is for 300ml. We went to the till and I told her I didn't pack the gondola they did. I told her I was gonna call their head office. The girl gave me an attitude telling me she'll never ever assist me in the store because she doesn't own the dept. Then another lady approached with an attitude as well. She is Phumelele. That one angrily took the 2 tins back to the shelf without saying a word. I asked her name and she didn't answer she cheeckily moved to the store and I was left standing there. What kind of service is this? It's been less than 2 months since Mr Draai retired, the ex store manager and this is happening? I've never felt so humiliated ever in my life.

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Replies (1)
Game
Game's reply29 Dec 2025, 18:01
Official
Hello Wendy, Thank you for reaching out. I'm sorry for the service you received and understand your disappointment as this is not the experience you're used to. Rest assured, the matter will be addressed with the managemant team and you will be reverted to.