Worst service ever

I bought Loadshedding backup at Game Zevenwacht, using pay just now. I had to return it because it was faulty. I was informed that they will cancel with order with pay just now and return the money. Over a week later, I called pay just now, was advised they didn’t receive any communication from Game. Agent I was talking to advised they only need 1 email, Game has failed to just send 1 email. I am waiting for my money, no update and when you call the store you advised someone from admin will call you. Game service is the worst, I just need my money back.