Worst service ever at Game Stores

Game stores are the nightmare lately. I bought Trimtech brush cutter online on the 15 June 2025 Sunday, I saw the product cheaper at Builders and tried to contact them on WhatsApp to ask for price beat. There was no response. On Monday 16 June 2025 at 09:05 I sent an email after failed attempts on WhatsApp. On 17 June 2025 I called and the lady assisting me told me that they will eventually respond to emails I should wait. Only to receive an email today 18 June 2025 from Nosipo telling me that “Price beat must be done the same day an order is placed.Price beat is invalid.” I sent an email with in 24 hours as per their policy. I called again trying to get clarity and I was attended by Zoe. Worst mistake of my life. The lady knows nothing and she is refusing to be wrong. At first she said I was supposed to ask for a price beat before making a payment, when I asked her to read the policy for me she changed that I should have made it on the day. I asked her to give me her Leader/ Manager she refused. Now I get why Game stores most shops are closing shop. The service does not improve instead it’s getting worse