Worst service ever

Item: Game
Rating: 1
Author: Anna van der Merwe

The worst experience ever. Bought a fridge/freezer 17 September - 3 tecnicians later still not working. They make promises which they do not keep. 6 Nov still no fridge. Bought a dut from a dut company. Refuse to give my money back. Make appointments for replacement, but they do not keep to it. I also contacted DEFY, also making promises, then when I follow up, they are not available. I personally will not buy anything again from Game or Defy. I paid cash for the fridge/freezer - I am done with their incompetance. Promise to call back - but they don't. They are totally useless. DEFY credited Game on 24 Oct for the fridge to be replaced, and 11 days I am told tomorrow, and then again tomorrow, with no tomorrow in sight. This is not even worth fighting about as airtime, perished food etc is becomming a greater expence by the day. Additional information will not have an impact - they won't get it. Service non existend. Hearing 'I am sorry' is unfortunately not covering my expences.

Helpful (0)

Replies (5)

Game's replyOfficial

06 Nov 2025, 15:11

Hi Anna, Thank you for reaching out. I am sorry that you've been without a fridge and do understand your concern and frustration that this matter hasn't been sorted. The complaints team is dealing with your query, and regrettably, we have to defer to the store. I do see that the agent was in touch with you, and is awaiting feedback from the store.

Game's reply06 Nov 2025, 15:11

Official

AvdM

Anna van der Merwe's updateReviewer Update

06 Nov 2025, 15:32

Thank you for your response, which I already know by heart. It has been the same story since Sept, always someone must come back with information. You could have saved yourself time, as it is useless to tell me the same story and still not delivering anything. Just refund me no later than tomorrow, so that I can buy a fridge somewhere else. It will not be from Game.
Just give me my money back!!!!!

AvdM

Anna van der Merwe's update06 Nov 2025, 15:32

Reviewer Update

Game's replyOfficial

06 Nov 2025, 15:51

Hi Anna, All complaints are escalated to the complaints team, and they are dealing with your query.

Game's reply06 Nov 2025, 15:51

Official

Hi Anna, All complaints are escalated to the complaints team, and they are dealing with your query.

AvdM

Anna van der Merwe's updateReviewer Update

06 Nov 2025, 16:09

Hi Game representative
Your reply is proving my statement, that someone (unknown person) will provide feedback/respond to the query.
Previous experience predicts future behaviour - therefor I am apparently supposed to expect no positive reaction from GAME anytime soon.
Refund me by tomorrow morning as previously requested, and put an end to this display of incompetance on the side of GAME. I am embarressed on your behalf for the lack of service delivery and GAMES indifference towards paying customers.
Just give my money back!

AvdM

Anna van der Merwe's update06 Nov 2025, 16:09

Reviewer Update

Game's replyOfficial

07 Nov 2025, 07:33

Hi Anna, I'm sorry, I cannot give you the answer you want. The matter is being dealt with by the complaints team, and your request for a refund will be noted on your query.

Game's reply07 Nov 2025, 07:33

Official

Hi Anna, I'm sorry, I cannot give you the answer you want. The matter is being dealt with by the complaints team, and your request for a refund will be noted on your query.