1 reviews | Active since Jun 2016
Worst service ever
<p>I think the people from game don’t know what they are doing honestly. I went to buy a treadmill on Monday, I paid for delivery and requested that it be delivered on Tuesday (next day) as I was going to at home all day. I was told that it cannot happen Tuesday, they can only deliver on Wednesday. Tuesday Morning I am called to go to the Game store (Grand Central Cape Town) again as the sales person Mohammed has done the invoice incorrectly and needed to redo it. I took time off work to go attend to that and it was sorted. Wednesday I leave work early to receive the item as requested by salesman at Game Mohammed waited till 18:00 no delivery done. This morning Thursday I call the store, and speak to Mohammed, he has no clue what so ever as to what happened or if the delivery was take place or not. He then says he will call me back. He calls me back telling me that they cannot deliver today as the courier only does deliveries on Fridays in my area. I told him that was not true as I had bought a washing machine the previous week and it was delivered the next day and it was not a Friday. I then proceeded and called the warehouse and spoke to Clifton who then told me that it can be delivered today Thursday 30/06/2016 and that the store never communicated my delivery with them previously. He tells me that it will be delivered after 16:30. 30 minutes after that I receive a call from a Game store saying that my item has been dispatched and will be delivered shortly, I then quickly take a cab for R500 to my house to receive the item by 13:00 as instructed. I get home and call the store and Themba tells me no mam the item will not be delivered today, when it was him that told me that the item was collected on its way to being delivered and for that reason I had to rush home from working taking a cab for R500 to meet the courier. He further says he will investigate, he comes back to me telling me that the lady at the warehouse has confirmed that the items will not be delivered today. I then call the warehouse myself, I spoke to Clifton again, he tells me the item will be delivered after 16:30 and as discussed. As I leave home 5 mintes away on my way back to work, I get a call from the couier person he will be delivering in the next hour and 30 min. WHAT THE HELL HAPPENED TO ATER 16:30??????Worse part of this all is the costs I have incurred in all this taking half days from work and paying ridiculous amounts for transport and not to even mentioning the inconvenience......THIS IS REALLY UNACCEPTABLE AT ALL GAME.</p> <p> </p>
We acknowledge receipt of your complaint with reference ********** 5 and apologise f or your inconvenience in this matter.
There is no excuse for poor service and it will not be tolerated. Senior Management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
We acknowledge receipt of your complaint with reference ********** 5 and apologise f or your inconvenience in this matter.
There is no excuse for poor service and it will not be tolerated. Senior Management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Further to the above matter we confirm that management contacted you and that you will return to the store to finalise this matter.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Further to the above matter we confirm that management contacted you and that you will return to the store to finalise this matter.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
