Worst Service Ever

Game was running a special on a clothes dryer. I reside in Lephalale. It's been raining quite a bit so this has become a necessity. I went to the store 10/03/2018. They didn't have any in-store. To not miss out on the special I paid for it on the day. I was told I would be informed once it has arrived. How long does it take to get new stock? I went back 17/03/2018 for some feedback because I was definitely forgotten. A lady called Charlene checked the system which showed hey had 6 in stock. They looked everywhere but couldn't. I was asked for another chance to resolve this and that they would revert by Tuesday due to stocktaking Monday. It's the 28th of March already and I still haven't heard anything from anyone. Is this how you do business?