Worst service ever

I bought a fridge online last month on black Friday seeing that I desperately needed one . I completed the payment and everything else on time. Got confirmation that my item will be delivered within 3-5 working days. On day six the item was still not delivered. Feed up with the wait I called the customer services to cancel the order and asked them issue out a refund so I can get the fridge on my own. On that day I given a log ref number and I was promised that my will be processed. Two days later I get a phone call from some guys telling me that they are here to deliver the very same fridge I canceled, so I turned them back. Since the first of December I've been getting phone calls from their courier company telling me that they have a fridge they need to deliver to me. I've also been getting getting phone calls from the customer survey people who keep asking if I'm happy with the item that I never got. The depressing part is that they called and even asked me to provide my banking details "which I provided on the spot". I've been calling them since the first of December, it's the 26th today. They keep promising to get back to me and nothing.. I don't even know how much airtime I spent calling and holding while they do nothing on the other side. THIS IS BY FAR THE WORST SERVICE I'VE EVER HAD AND WILL NEVER EVER RECOMMEND TO ANYONE I KNOW, TO SHOP ON Game Online!!! And the only reason thwy are getting a star is because I can't submit this review with zero stars.