XM
XOLISWA M

1 reviews | Active since Jun 2013

29 Jun 2015, 10:54

Worst Service

So On Friday the 26th I went to Game in Evaton Mall. Prior to that I had checked online for their specials, and I noticed on the Baby catalogue, bio oil 125ml was on special. When I got to the till and asked the price the lady sent me to the jewellery till, when I got there and asked the lady present, she told me that she can't check for me the special price and does not know if its on special as all she can see is the original price, out of defeat I just went for the 200ml which cost 125, whereas the 125ml on special is apparently R65 I never felt so dissapointed and defeated more especially because I went to Clicks first and bought whatever there and decided I will buy the bio oil at Game since well its supposedly on special, only to arrive there with no one willing to assist., I could have just bought it at Clicks then than for me to add another trip and que again in my condition. I fail to understand how an employee does not know of specials in her department and does not even take the initiative to assist you! I understand it was month end and all but my money is the same as any other, all they will tell you is the time to go home. Its the 2nd time I experience kaak service!!!

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Replies (1)
Game
Game's reply29 Jun 2015, 16:46
Official
Hello Porche03,

We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.

This matter was referred to the store management of Game Evaton, who will investigate this matter.

Regards

Herman van der Berg
Customer Service Advisor
***
***73

Best regards,