MH
Martin H

1 reviews | Active since Aug 2020

14 Aug 2020, 10:35

WORST SERVICE!!

I will urge Game customers not to buy anything online as they have the worst service in the world! On the 8 of June 2020 I have purchase a fridge online that was on special. After the 14 day delivery passed i phoned and ask where is my fridge. The lady told me its still in there warehouse and they are waiting for the courier to come and collect it. A week has past and then i received an email saying its on its way. Another week has past and then i phoned again asking where is my fridge. The lady told me there is no stock on that item. So they where actually lying to me saying that my fridge is on its way. That was after n moth have past and NO!!!! fridge!!! On the 9th of July i have requested my money back with the hope that i will receive it as per there time line! That was the biggest mistake! After call after call and its been 5 week and i haven't received my money back! Each time i call the operator will say sorry! I don't want to here sorry do your'e work and give me my money bac****!!!!!!!!!!! As in the past i was always a customer of Game. But now i will never buy anything from game ever again! They have the worst customer service and doesn't give a dam about there customers.

0
Replies (2)
Game
Game's reply14 Aug 2020, 11:31
Official
                       Hi Martin,

I'm sorry for the experience you've had with your query and the delay in response to your emails.

This is certainly not the service delivery we want you to have.

Please send us your order number and we will check with our finance team and I will request they put a rush on this. You will be notified once it's been processed.

Kind Regards

Mlindeli Ngcana

Game Online Support: Tel: **********
Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)
Game Sure Extended Warranty Enquiries: Tel: **********/ **********

www.game.co.za
MH
Martin H's update17 Aug 2020, 10:57
Reviewer Update
Hi Mlindeli Ngcana

Here is my order number: ***