1 reviews | Active since Oct 2016
Worst service
<p>On Wednesday evening just before closing time my wife and l bought a 40" Hisense Full HD TV from Game Stores in Eastgate. As they were about to close, we did not have enough time to check/test the TV. We got home to a surprise of a cracked screen from one corner. First thing on Thursday morning, l personally went back to the store to return the TV. The manager l met together with the team were very helpful as l was given vouchers to pay for the replacement TV but another manager came out of the blue and changed the whole story. I was embarrassed as the pre-issued vouchers were taken away from me and told that the TV must first be taken to the warehouse to be assessed. The kind of service from that moment onwards was highly unacceptable and not called for.</p> <p>It was less than 24 hours having bought the TV cash and didn't expect the hu-ha l received there. I need my cash back if you cannot give me a properly functioning TV within 2 days. Failure to do so will result in legal action as this is highly unacceptable. I repeat; TV or Cashback so l can buy elsewhere in a company with better Customer Service or else LEGAL ACTION.</p>
Good day,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Herman van der Berg
Customer Service
***73
Good day,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Herman van der Berg
Customer Service
***73
I believe that Game is a big store and well
organised industry which puts customers first. I cannot keep on waiting for 10 days over the fault from your side. Am requesting that within, at least, 5 days to refund me or replace the damaged television. There are many clients who have been assisted several times there by you so why can't l get the same treatment. For crying out loud I returned the TV within 24 hours. Unfortunately l cannot keep on waiting for your processes which seem to favour you but not customers. It's not my fault it's your fault. Am giving you 5 days to refund my money or replace the television. We are already counting as the television was returned on Thursday at 9am when the store was opening.
I believe that Game is a big store and well
organised industry which puts customers first. I cannot keep on waiting for 10 days over the fault from your side. Am requesting that within, at least, 5 days to refund me or replace the damaged television. There are many clients who have been assisted several times there by you so why can't l get the same treatment. For crying out loud I returned the TV within 24 hours. Unfortunately l cannot keep on waiting for your processes which seem to favour you but not customers. It's not my fault it's your fault. Am giving you 5 days to refund my money or replace the television. We are already counting as the television was returned on Thursday at 9am when the store was opening.