AG
Angelique G

1 reviews | Active since May 2016

02 Jun 2016, 07:27

Worst Service

<p>Three days ago I bought 3 bikes at Game Somerset Mall. After spending 2hours in the store waiting for assistance and then at the tills waiting for a manager. Been sworn at by Yusaf and a cashier Jamie thinking it's a joke. Paid for delivery was promised it would be delivered the next day (yesterday). With no call or anything waited and no delivery. Phone this morning to find out what's happening and no management will answer. Yusaf once again yesterday treated us like trash when taking back the bike my brother took home after it having factory fault. </p> <p>Was promised on Facebook Game will get back to me and has not sine then. I'm never using Game again for any shopping as we have been treated so badly.</p>

0
Replies (2)
Game
Game's reply02 Jun 2016, 10:01
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

We refer you an email sent to you requesting more information. On receipt thereof Store Management will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service ADvisor

***

Tel: ***73

Best regards,

Game
Game's reply02 Jun 2016, 17:13
Official

We confirm that management contacted you to apologise and to offer you your delivery fees back as a token of our apology.

The matter will also be addressed with the team and we trust your next visit will be more pleasant.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,