Worst Online Store Experience. No delivery. No communication

Welcome to the most useless online store ever. I ordered on the 03/05 and the expected delivery was 10/05. As I received no feedback< I reached out to GAme on three platforms - FB Messenger, Whatsapp and called their call centre, No response on the first two, spoke to a call centre agent who promised to follow up and didnt. Phoned the call centre three times now and they still cannot tell me why my order hasnt been despatched. They suggested I call the Eastgate branch and follow up directly myself. Phoned Eastgate and woman says she sees my order on the system, but its still open. She doesnt know if there is stock. She also promises to follow up but doesnt. In this day an age of online commerce, lack of communication and service like this is a disgrace. Game have no chance of competing with Takealot. I certainly will never use this company again. If anyone can help with my order, the order number is ***