Worst online store experience ever!!!!!

Good day

I am extremely disappointed in the level of service that I have been getting from Game online shop.

I placed an online order for stationery for my child with the Game on the 3rd of January 2019. However when I realised that my order will not be delivered within the 3 to 5 working days as promised I called to cancelled the order on the 7th of January 2019. I then made alternative arrangements for purchasing the stationery so that my child may have stationery within the week that the schools opened.

Instead of the cancellation I received a delivery of 2 books out of the 40 items I ordered a week after my cancellation . The delivery was given to my local post office and not delivered to me personally. I immediately informed the customer service department where I was informed that my cancellation/refund should still be escalated and which the agent said she will do.

Today 23 January 2019, I received another delivery, which I accepted thinking it might be paperwork for cancellation, only to find out it was another item, this time 1 x carry folder.

I contacted the customer service again and was informed the cancellation is reflecting but that unfortunately the orders will continue to come as it is already by the courier company and that I just need to reject it when they come.

My 1st problem is when they can't get a hold of me they just deliver it to the post office anyway and then I'm stuck with it. The 2nd problem is that the order is being delivered bit by bit, and this was not explained to me when I ordered meaning I will need to avail myself at any time which I won't be able to do.

I normally do my shopping online with other retailers for convenience and have never had problems. This is my first time dealing with Game and have never experienced anything as frustrating as this situation. Needles to say I will never purchase anything from Game online store again.

I just want my refund now, that I'm entitled to as I followed all your procedures as required. I also want you to cancel all further deliveries to me and my local post office.