AS
Abigal S

1 reviews | Active since Dec 2018

27 Dec 2024, 10:08

Worst online shop. Never has stock and do not refund customers on time.

I ordered 5 things from game on different dates, that were all cancelled. I received 5 emails informing me that my refund was processed and it will take 3-5 working says for my money to reflect back to my original form of payment.

10 days later, my money is still not refunded. When i called Game, i was told that they were supposed to send me an email to confirm my bank details.

I am so frustrated by their online department. This is unacceptable. Why sell things you do not have stock off only to put your customers through so much trouble?

I wouldnt recommend Game online to anyone.

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Replies (1)
Game
Game's reply27 Dec 2024, 14:16
Official
Hi Abigail, thank you for reaching out. I'm sorry your orders were cancelled due to stock availability and understand your frustration as you haven't received your funds. Your query has been sent to our finance department. Rest assured. you will be notified once the refunds are processed.