Worst online service from Game Richards Bay. Lazy Management!

Worst online service with lazy store management. I placed an online order on Sunday the 14th of September 2025. Despite choosing and paying for the items, I received a call on Tuesday the 16th of September from someone in Management at Game Richards Bay informing me that some of the items on my grocery list have been canceled as they do not have them in stock. I then advised that they source them from another game store but she said she could not do that as the items were below the value of R200. They could only do a refund and I can buy them elsewhere myself. This meant double the inconvenience for my family and double the delivery fee. I then requested that she cancels the order altogether so I could take my refund and go shop elsewhere where I'd get all my items under one roof. She dropped the call and the following day, Wednesday the 17 received an sms stating my good are on the way. I assumed she had fixed the issue.

Despite receiving a text and an email stating my goods were out for delivery on Wednesday the 17th, my goods never arrived until Friday the 19th, which meant I had to stay at home for two extra days to take receipt of the goods. When they did arrive, the seal was proken in one of the boxes, the other box was torn and wrapped up in tape. The delivery personnel and I found one of the chilly sauces floating about under he boxes of the delivery van. Upon doing the inventory, I discovered he items were incomplete, foambath licking smearing other items in the box. So on top of the canceled items, the ones delivered were still missing.

I immediately informed game. They promised to handle the matter. They called and I requested to have the missing and damaged items replaced instead of a refund as a refund would mean having to order all over again, costing delays and delivery costs. Having requested that, I still received an email asking for my banking details despite the direction of our conversation. I wrote back reiterating that I meed good replaced and not a refund. To date, I haven't heard from Nkosinathi from game. Today is the 25th of September, I'm yet to be refunded, and still no grocery items, nor any form of communication from Game.

I'm still contemplating my next move which needs to be felt so game invests more on the competency of their very lazy staff. The senior person from Richards Bay could've handled the issue of stock shortage with ease, but it was just an inconvenience for her. So could Nkosinathi from customer service. He could've even escalated the matter if he felt we're at an impasse instead of resorting to ignorance.