PP
Patricia P
1 reviews | Active since Feb 2026
03 Feb 2026, 17:19
Worst online refund process
I have purchased some items online before Christmas day, the order took long to be delivered and I requested for refund. Now I have been waiting for my refund for more than a month now every time I do follow up I am told about 3-5 working days.
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Replies (3)0
Replies (3)
Game's replyOfficial
04 Feb 2026, 10:17Hi Patricia, thanks for getting in touch. We're so sorry for the delay, the agent made an urgent request. Please be advised that we will escalate the matter for feedback. You will receive feedback within 24 - 48 hours.
Best regards,
Game's reply04 Feb 2026, 10:17
Official
Hi Patricia, thanks for getting in touch. We're so sorry for the delay, the agent made an urgent request. Please be advised that we will escalate the matter for feedback. You will receive feedback within 24 - 48 hours.
Best regards,
PP
Patricia P's updateReviewer Update
13 Feb 2026, 12:2248 hours has long passed and I still have not received any feedback or refund.
PP
Patricia P's update13 Feb 2026, 12:22
Reviewer Update
48 hours has long passed and I still have not received any feedback or refund.
Game's replyOfficial
13 Feb 2026, 13:01Hi Patricia, I'm sorry your refund hasn't been processed as expected. Your query is with our finance team and you will be notified once it's been actioned.
Best regards,
Game's reply13 Feb 2026, 13:01
Official
Hi Patricia, I'm sorry your refund hasn't been processed as expected. Your query is with our finance team and you will be notified once it's been actioned.
Best regards,