Worst Online Purchase Store - Game

I purchased an item at Game Online (A washing machine) on the 26 June 2020. It has been 13 working days and still no delivery and no word on date of delivery.

I called online support at 10:00 AM on Monday (13/07/2020) and spoke to Yolanda. She informed me that she will call me back after assigning the washing machine to the correct Store (Game Mall of the North). She never called back.

On Tuesday (14/07/2020), I contacted the online support once more, Yolanda now informed that my item is Dispatched and awaiting a courier, it will be delivered soon. When I checked with Game Mall of the North, they told me the item was not assigned to them but they will check for stock and courier it to me. Later in the evening I received a call and they informed me that they don't have stock in-store only at the warehouse, I asked them to check with other stores close-by and they informed me on Wednesday (15/07/2020) that there seems to be stock at Game Tzaneen, this after I had made the contact not them.

I contacted Game Tzaneen, had a chat with Jimmy who was very rude, didn't even want to listen to what I ordered nor the order number of the item. He told me to speak to Game Phalaborwa or the Online support.

It seems Game Online do not have an idea how online purchasing works, you have to follow up on your own order from different stores after you paid for the item as well as delivery. I am still awaiting assistance since the online support lady escalated the matter (Ref no: 591120).

Advise, never purchase anything from Game Online because a colleague of mine went through similar issues about a week ago.