WORST OF THE WORST

On 17 May 2015, I purchased a Bosch Gas Oven from Game in Brooklyn.It was to be delivered the following day between 18:00 and 19:00.Just as I was leaving at 19:00(since no communication was received from the delivery man)I received a phone call stating they were lost and confirmed the address. Detailed driving instructions was given to the delivery man (who could not speak English properly).I was told he was 15 minutes away from my home.At 19:45 I phoned and once again gave detailed instructions.They only arrived at 20:30.Now, if you live in South Africa and it is scheduled loadshedding time, it is a bitter pill to swallow to wait for a delivery man who is an hour and half late, while you have been working for a full day and definitely cold,hungry and desperately seeking light and battery power for your phone.On 25 May 2015(a week later!)I received a phone call from Simon saying that a Defy was delivered to our home. I stated that a Bosch oven was delivered.They phoned my fiance as well to confirm which was confirmed by him as well.They kept on telling us a Defy was delivered and did not believe us.No proper stocktaking is in place and bad attitude.I will never buy from Game again!