WORST IN EVERYTHING

To whom it may concern, your Customer Services are absolutely horrible.

I placed an order a week ago, your disclaimer states on the website that the item will be DELIVERED within 7 days - Not 7 working days, not 7 week days... 7 DAYS!

Today is the 7th day and yet, my parcel is still stuck in Johannesburg!! What am I paying R100 delivery fee for??

Friday, last week I got an sms stating that the item has been dispatched which means it is making its way - Now that is contradicting information.

Plus the sms stated that the delivery service will be in touch with me - Yet till this day no courrier called/ sms me - yet here I am making use of my data and airtime running after yourselves.

Then today, I spoke with one of your Customer Service associates. Trying to be a smart ass and dismissing my complaint along with the fact that no, it is not 7 days, it is 7 working days - which was never displayed on the website.

I then had a live chat with a chap and he confirmed that delivery is today, 15th February 2022. However, the tracking (which I had to contact you to determine) shows that on this day my item is still in Johannesburg!!

This is the most weakest, horrible, demeaning service ever!!!