LS
Lerato S
1 reviews | Active since Jun 2017
28 Nov 2024, 10:37
Worst horrible service
I bought a TV online and the order didn't go through but it took.my money so I tried to call customer service they say they can see the money it's appearing on their side now they are looking for proof of payment and bank statement which I don't mind My problem is why do they want to refund and it will take 5 working days and I have saved this money to buy on blackfriday special my money I want a my order to be reviewed I need the TV not the money I want a TV
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Replies (2)
Game's replyOfficial
28 Nov 2024, 15:56Hi Lerato, thank you for getting in touch. I'm sorry, for the experience you're having with your order. We have received your statements and it is with the relevant department.
Game's reply28 Nov 2024, 15:56
Official
Hi Lerato, thank you for getting in touch. I'm sorry, for the experience you're having with your order. We have received your statements and it is with the relevant department.
Game's replyOfficial
28 Nov 2024, 15:59Hi Lerato, thanks for getting in touch. I apologize for the error that occurred when placing an order. I understand that this may be inconvenient for you. We are treating this matter with urgency. The issue has been escalated to our online department who are working diligently to locate the funds. Please be assured that as soon as the funds are located, you will be refunded. This process typically takes between 2-5 business days. We appreciate your patience and understanding while we work on resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Game's reply28 Nov 2024, 15:59
Official
Hi Lerato, thanks for getting in touch. I apologize for the error that occurred when placing an order. I understand that this may be inconvenient for you. We are treating this matter with urgency. The issue has been escalated to our online department who are working diligently to locate the funds. Please be assured that as soon as the funds are located, you will be refunded. This process typically takes between 2-5 business days. We appreciate your patience and understanding while we work on resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.