Worst / horrable service at Game East Gate Mall

On the 21st of August i bought a cellphone at Game East Gate Mall Johannesburg i was requested by Ayanda Dlamanini to produce my ID and proof of residence for rica purposes which i did, I was also advised to insure the phone inside the store to have immediate cover and i did and i paid the money inside the store. On the 4th of October i lost the phone when i called the service provider i was told the phone is not riccared and its not under my name, i went inside the store and it was confirmed that the phone indeed was not ricared and also the insurance documents were not sent to the insurance company which is Hollard and i am not insured and Sarah Mokhineits their fault since i did things in the store and promised that they will speak to Hollard and sort things out with them and come back to me later. I called again on Monday 12/10/2015 and spoke to the store manager whose name is Joe and he agreed he is aware of that HOllard agents pocket the money and do not foward the documents for the phones to be insured and he gave me the number for Israel who is a manager at Hollard, both the numbers he gave me do not go through. I am dissapointed by the service i got from Game