WORST GAME EXPERIENCE IN SOUTH AFRICA

Game Kenilworth , ugh the disgusting when I think about this store. Yesterday I walked in to inquire about a product , I finally found my way to the isle I needed to be in.

Looked for assistance , and found nobody , in fact since I entered the store I saw no employees.

Eventually after walking all the way across the store to the electronics section I saw two ladies and a young gentlemen , I saw a pop of a color of the general uniform , asked if they worked there as there badges and work clothes was covered , weafing casual jackets I couldnt identify the staff.

I asked about the product if they had stock as I didnt see it on the shelves and they told me about a "raincheck" , when asking what that means , the young gentleman explains "ordering online" as a raincheck , I was stumbled and kindly corrected him in explaining what I knew a raincheck meant, as I walked away he swore at me , I found the manager infront and explained the story and he told me that he was working for CoCa Cola and he will speak to their managers.

I then looked online , and the number on the site that I called , the very uninterested lady on the other end just kindly told me to contact the store and find out of the matter was dealt with, bare in mind I still wasn't informed whether they had stock or not .

Contacted KC game , the same manager I spoke to the previous day called me on my name and that I liked , I asked about the product, he said they had stock and he would be there when I come later the day.

When I arrived here walked away , the next person sitting there looked at me , I was 10 cm away , he could see I'm at the counter , his friend calls and up and away he went , I couldnt believe it , then made my way over to the area where the product should be , once again nobody in site , I asked another employee to call someone for assistance , I stood around again !

When I walked around , the staff were standing and talking in Xhosa , when I asked for assisfance they continued to speak in Xhosa infront of me , the one lady Zokiswa helped me , she found the suitcase and everything but she was the only person in the whole store that helped me !.

Well done , but putrid service from Game KC staff , will not record going there ever.

When I got to the till , the girl who assisted me , needed to call her manager , and when the manager did not respond she swore infront of us at her "Now **** you too" because her manager never came to her.

I rate this store negative 1000. I hope your head office finds out and deals with you , after that experience you are losing one loyal customer ,bad reviews and hopefully my word of mouth will travel because I would like more people to be aware of this and to not put themselves through the same experience!