AB
Adrian B
1 reviews | Active since May 2018
03 Jan 2023, 12:38
Worst franchise in SA
Placed order on 20th Dec, online for pick-up, 22nd they said more than half the stuff was not in stock so I canceled the whole order. Sent emails, no response, phoned either tell me they will get back to me or that they can't get hold of the store. Don't know why you have to get hold of the store for a refund. Terrible franchise, no service, reject products, basically roll your money.
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Game's replyOfficial
18 Sept 2026, 11:00Good day Adrian,
Thank you for taking the time to share your experience with us regarding your online order placed on 20 December 2022.
We sincerely apologise for the cancellation of your order, the delay in processing your refund, and the lack of communication you experienced throughout the process. We understand how frustrating and disappointing this must have been.
We attempted to contact you telephonically; however, the call was answered but there was no response on the line.
We value your feedback and recognise the important role we play in ensuring that our customers receive the service and support they deserve. Your experience has highlighted areas where we need to improve, and we are committed to implementing measures to help prevent similar issues from occurring in the future.
Once again, please accept our sincere apologies for the inconvenience and frustration caused. We truly appreciate your patience and for bringing this matter to our attention.
Kind regards,
Game Hellopeter Team
Thank you for taking the time to share your experience with us regarding your online order placed on 20 December 2022.
We sincerely apologise for the cancellation of your order, the delay in processing your refund, and the lack of communication you experienced throughout the process. We understand how frustrating and disappointing this must have been.
We attempted to contact you telephonically; however, the call was answered but there was no response on the line.
We value your feedback and recognise the important role we play in ensuring that our customers receive the service and support they deserve. Your experience has highlighted areas where we need to improve, and we are committed to implementing measures to help prevent similar issues from occurring in the future.
Once again, please accept our sincere apologies for the inconvenience and frustration caused. We truly appreciate your patience and for bringing this matter to our attention.
Kind regards,
Game Hellopeter Team
Game's reply18 Sept 2026, 11:00
Official
Good day Adrian,
Thank you for taking the time to share your experience with us regarding your online order placed on 20 December 2022.
We sincerely apologise for the cancellation of your order, the delay in processing your refund, and the lack of communication you experienced throughout the process. We understand how frustrating and disappointing this must have been.
We attempted to contact you telephonically; however, the call was answered but there was no response on the line.
We value your feedback and recognise the important role we play in ensuring that our customers receive the service and support they deserve. Your experience has highlighted areas where we need to improve, and we are committed to implementing measures to help prevent similar issues from occurring in the future.
Once again, please accept our sincere apologies for the inconvenience and frustration caused. We truly appreciate your patience and for bringing this matter to our attention.
Kind regards,
Game Hellopeter Team
Thank you for taking the time to share your experience with us regarding your online order placed on 20 December 2022.
We sincerely apologise for the cancellation of your order, the delay in processing your refund, and the lack of communication you experienced throughout the process. We understand how frustrating and disappointing this must have been.
We attempted to contact you telephonically; however, the call was answered but there was no response on the line.
We value your feedback and recognise the important role we play in ensuring that our customers receive the service and support they deserve. Your experience has highlighted areas where we need to improve, and we are committed to implementing measures to help prevent similar issues from occurring in the future.
Once again, please accept our sincere apologies for the inconvenience and frustration caused. We truly appreciate your patience and for bringing this matter to our attention.
Kind regards,
Game Hellopeter Team