Worst Extended warranty service ever

Dear Game, how does it work, I report my washing machine broken to your call centre on 7 December 2021 I receive a reference number on 10 December 2021 a technician comes to look at the machine on 13 December 2021 and to date nothing happened. Do you know how difficult it is to do Washing without a machine that is working do you know the immense inconvenience I am experiencing then I am not even talking about the fees to get my washing washed at a wishy washy. I can't believe this is how you treat clients I always buy at game but your client service sucks. The company is pretty fast to take the money when you buy an extended warranty but when you need to use it, it is a waste of money. I am seriously so disappointed in this service and to think I bought a new tumbledryer this year from you not interested to support this business ever again, I now understand why people are paying more at other companies as the customer service is awesome.