Worst experience

Game Westgate has the worst customer experience on Monday, 7 April 2025, I spent more than 30 minutes in the queue waiting to get to the till point; only 2 till points were in operation, and even the store manager didn’t do anything or apologies for the inconvenience. When I asked to speak to the manager (Cloresa), I was told she had left. How can she leave the store in so much chaos? So I guess there’s customer segmentation in the score because it will not happen in Fourways mall, but because a bulk of customers who go to the store are of the black race, no one cared. I was then redirected to the assistant manager(Patrick), who didn’t show up, and I ended up leaving. I would expect such experience from a government department like Home Affairs, not one of the respected and appreciated brands like Game stores. I will not recommend that my friends and family go to Game Westgate Mall, also known as Home Affairs Department, because of the worst customer experience.