Worst Experience!!

I placed an order on 29 November 2022. No one can tell me where my order is or when it will be delivered. When I requested that my order be cancelled and my money refunded I was told that the matter needs to be escalated to the store where it was dispatched from and that someone would make contact with me. I am still waiting. I have paid for a product that seems to have disappeared into thin air. And absolutely no one is able to solve the issue.