Worst experience

<p>It is shocking how customers now days become one of the staff , My experience at Game {Gateway} was absolutely upsetting ,The company I currently work for had purchased items from Game as incentives for the staff and I was one of the people that had be given a 30 cm Logic fan ,2 days after it was given to me I had opened the box only to find that the Fan was broken , I then took it to the store wanting to exchange it for another , I was then told that I had to bring in the till slip to Exchange , I then told the lady at customer service it will be difficult to get the slip as it was a gift she then insisted that I take it back with me and bring in the till slip , A few days later I had managed to get the till slip and go back to the store and when i had approached customer service again I was then told I will need the card the item was purchased to get a credit note or a voucher , I then told the lady all I want is to exchange this fan for another she then said to me that will not be possible as they are not sure if they have stock , I then went onto the sales floor myself to check if there was stock and found nothing and could not find anyone the the department to help ,in the next department i found someone working in the stationery department I had asked him to help me he then said I cant help you that is not my department {at this point i am absolutely shocked}, went to information was told there is 32 fans in stock , asked to have 1 , was told by the floor staff that there is nothing in stock , asked why the system states there is 32 the salesman said to me that the system has not updated after the sales that had gone through ,I then took the voucher which is on a slip which can fade if I do not make a purchase soon ,I then went to information and asked to be formed on my mobile went stock is available and was told few days later i will receive a call or get a message on my mobile ,but did not .Today I went into the store and that there is stock on the floor but the fan had increased from R319.00 to R359.00 asked customer service what will happen now they told me I will have to pay the difference , I then said that will not be fair as all i wanted initially was an exchange ,then lady told me to get a fan take it to the till with my voucher and call a manager when im there ,the manager then tells me that i will need a credit note to prove that I had paid R319.00 for the fan whic customer service was initially suppose to give me but did not ,now i have to go the the till slip again and go back to the store to get the fan i should have had all these days ago , If they had checked if all items on the sales floor is in working order I would not have been in this situation .This is the worst experience I have ever had.</p>