Worst ever online service from Game!

My online Order has yet to be delivered (or refunded) but who knows where it is?

My Order of 28 June has been out for delivery, then out for next day delivery, then delivered, then stuck in traffic, then provided to another courier, then sent to Pretoria, and then never dispatched. My advice, never order from Game as they have no idea what they are doing or where their stuff is!

Here is a sequence of events:

28 June 2020 2:17 PM: [generated email] Order Placed 01 July 2020 1:18 PM: [generated email] Order Dispatched 03 July 2020 07:43 AM: [received call from Courier] Confirmed Address and confirmed delivery on the day 07 July 2020 05:40 PM: [call to Courier] Can't provide details must phone Game directly 07 July 2020 05:43 PM: [call to Game] Can't provide detail as they can't get a hold of the courier, will phone me back (never did) 09 July 2020 10:30 AM: [call to Game] Again can't provide detail as they can't get a hold of the courier, will phone me back (never did) 10 July 2020 11:00 AM: [call to Game] Again can't provide detail as they can't get a hold of the courier, will phone me back (never did) 12 July 2020 12:59 PM: [generated email] Delay due to COVID 15 July 2020 11:34 AM: [call to Game] Again can't provide detail as they can't get a hold of the courier, will escalate and phone me back (never did) 16 July 2020 11:24 AM: [call to Game] Again can't provide detail as they can't get a hold of the courier, requested to stay on the line until they get a hold of the courier. Courier says they could not find the address and no answer on the phone (Don't have any missed calls on my phone) Requested to confirm details and provide an alternative number (All details was the same as per system) - call dropped 16 July 2020 12:08 AM: [call to Game] Stated details were confirmed and will ask o escalate to next day delivery. 16 July 2020 12:29 PM: [email from Game] Request for full delivery details and alterative numbers 16 July 2020 12:32 PM: [call from Game] Requested to check email for information requirement. 16 July 2020 1:00 PM: [email from myself] Full delivery and contact information 16 July 2020 1:13 PM: [email from Game] Email received and details sent to couriers. 17 July 2020 10:07 AM: [call to Game] Could not get a hold of courier and can't confirm delivery on the day. 17 July 2020 10:23 AM: [email from myself] Appreciative message. 18 July 2020 10:08 PM: [generated email] Order Delivered 19 July 2020 6:38 AM: [email from myself] Order not delivered 19 July 2020 6:38 AM: [generated email] Replies to emails delayed due to COVID 23 July 2020 12:53 PM: [call to Game] Said courier could not deliver on the 17th due to high traffic on the road. The package was provided to a new courier, and they will send a waybill number within 48h (Still did not receive an SMS) 28 July 2020 08:34 AM: [received call from Courier] Courier asked where in Pretoria the address was. After explaining it was not close to Pretoria, he said he would give it back to the warehouse for a different route. 30 July 2020 09:57 AM: [call to Game] They are out of stock, and they have never dispatched the package as yet. The system reflects a refund was loaded and I will receive the refund within 13 working days.