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KT
Knowledge T

1 reviews | Active since Jul 2018

12 Dec 2024, 20:25

Worst delivery service ever

The worst delivery service I have ever experienced. I was told my TV would be delivered today the 12th of December. I took a day off coz the sms says between 8am and 8pm. I couldn’t go anywhere or do anything as i didn’t know what time they would come. Got another SMS around 2pm advising that Sharon is coming to deliver. At 15:52 she called me and advised that she is running a little late. I asked her what time she will arrive and she dropped my call. I continued waiting till she called me again at 18:51 telling me she won’t be able to make it. As I’m trying to tell her that i took a day off and waited all day he dropped my call once again. I called back but she didn’t seem to care about my frustrations and concerns as I have lost a whole day of work and productivity

0
Replies (4)
Game
Game's reply13 Dec 2024, 10:46
Official
Hi there Knowledge, thank you for getting in touch. I’m really sorry to hear that your order has not been delivered as expected. I will follow up with the dispatch site, as it seems the item was returned. We’ll contact you with an update as soon as we receive more information.
KT
Knowledge T's update14 Dec 2024, 00:16
Reviewer Update
I don’t think think you understand my frustration. It’s not about the item being delivered but it’s the horrible service of the delivery people. They cannot make me wait and lie that they are coming when they are not. I had to personally call the delivery company the following day and the delivery driver had **** saying that my address is wrong. And not to remedy the issue I then got my delivery at 2pm after back and forth with delivery people. So clearly we get told the delivery will happen but we wait one and half days to get it?
KT
Knowledge T's update14 Dec 2024, 00:25
Reviewer Update
To add to that. When I called to find out about my order I was told it would be delivered by 10am however that didn't happen
Game
Game's reply16 Dec 2024, 11:49
Official
Thank you for coming back to us, Knowledge. I do understand your frustration and vexation by waiting on a delivery that doesn't happen after being confirmed with the driver. Rest assured; this is not taken lightly and will be addressed with the courier.