1 reviews | Active since Apr 2017
<p>Two weeks ago I bought various items from the Game in Cresta, Randburg. Delivery was scheduled for Wednesday 5 April. When they did not deliver on Wednesday I called to enquire and they said they had an incorrect date on the system. They then ammended the delivery date to Thursday 6 April. Again they did not deliver. They asked to reshedule to Friday 7 April and lo and behold they actually deliver... BUT. Half the items were forgotten and the oven they delivered was dented and could not be used. Again I called and they said they would not be able to bring the rest on the same day and asked to bring the rest today, Saturday 8 April. They replace the oven but again forget an item for delivery and ask to reshedule fpr Monday. The store manager, Simon who assured me every time I enquired that everything will be delivered "this time" was of very little help and his apologies, like my delivery, seems to be perpetually late. You need to realise that as a working citizen I do not have the luxury of waiting around 4 days for a simple delivery. I have waisted more money driving through every day (for the sole purpose of accepting this delivery) than I spent on the delivery fee. I have had to reschedule with my electrician 3 times because of the late delivery (with 1 item still oustanding!!!). This is truly unacceptable and the biggest waste of my time and money.</p>
We acknowledge receipt of your complaint with reference ***0 and apologise for your inconvenience in this matter.
The matter is currently under investigation and senior management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***0 and apologise for your inconvenience in this matter.
The matter is currently under investigation and senior management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We confirm that delivery has taken place and apologise once again for the delay with your delivery.
We trust you will have joy from your item.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We confirm that delivery has taken place and apologise once again for the delay with your delivery.
We trust you will have joy from your item.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
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