Worst customer service!!! New machine not functioning as should with no refund or replacement options.

If I could give zero stars, I would. We bought a Hisense Top Loader washing machine from Game which is still under warranty. It started giving us problems with the spinning function and we were unable to use it. It took Game a week to give us feedback and we had to wait another week for technicians to come out to have it fixed. We had to check in with Game to receive feedback, no customer service of letting us know about anything. After all the wait we finally had someone finally come, only to make to problem worse and now the machine is broken again. Game refuses to offer a refund or a replacement, they are only giving us the option to have it repaired by a technician, which at this stage is ridiculous since it's clearly NOT working. Now we have to wait again until who know when to have someone "fix" a new machine. Ridiculous.

No money back, even if it's under warranty. Will CERTAINLY NOT be supporting Game again if this is the customer service one gets.