Worst Customer Service I've Experienced

I bought a brand new laptop at Game Stores in Greenacres on 12 Jan 2022. The laptop was very slow especially since it has 4Gb Ram & an i3 processor. The laptop stopped working by the 15th Jan 2022.

18 Jan 2022 I brought the laptop back for a refund. I was told it would be sent to the manufacturer and I would be contacted the day after for my refund.

I did not get any contact on the 19th so I came back on the 20th only to be told that no one had taken the laptop to the manufacturer.

Gordon Kemp agreed to take it to the manufacturer himself on Friday 21st.

Today (25 Jan 2022) I am at the store again looking for my refund and I am told that the laptop is with the manufacturer.

Now I'm being told that the refund can only be done when the laptop is back at the store.

Now I've had to keep driving to the store only to be given excuses every time I'm here. No one will compensate the time & petrol I've wasted on trying to get a simple refund of R7000 for a faulty laptop that stopped working 3 days after I had bought it.