Worst customer service- Game greenacres

I purchased a product last year November from game greenacres in Port Elizabeth, it was faulty so I returned it in January, even then the customer service in store was below average. The online customer service was okay where I atleast had some feedback, but I had no feedback from the store itself and I continually have to keep following up. I eventually got a call from someone from the store to say that my item would be replaced by the supplier and should arrive within the following 2 weeks and I would be called to collect..2months later..still nothing. I followed up AGAIN and again.. eventually got a call from the store who was going to check what was happening and call me right back. 3weeks later I am STILL waiting for the call. Again followed up on the online platform only to be told that they must close the ticket as store credit was given. No one told me anything about this!!!! I was meant to be getting a replacement item. If I hadn't followed up I would have had zero feedback or knowledge of what is happening . Their customer service is pathetic.