MS
Michelle S

1 reviews | Active since Apr 2020

28 Apr 2020, 11:33

WORST CUSTOMER SERVICE FROM GAME NORTH RAND RD

Worst possible service from the Game store in north rand road - I ordered and paid for 3 items online, and had only 1 item delivered. I immediately contacted Game, and they assured me that it would be delivered within the next two days. Two days later I followed up on the delivery, and was told that they would call me back, they never did. So 10 days after initially placing my order and paying in full, now furious, I contacted Game again, only to find out that there is no stock. I asked when stock will become available and they said they have no idea and when I asked if a similar item can be delivered they said no. So obviously irritated I told their customer service that it was disappointing service and that I'd at least expected to be told that there was no stock, or offered a refund, or any communication at all. SHE HUNG THE CALL UP ON ME. I am livid. Never expected such disgusting service from a store like Game. First and last time I'll ever purchase from them online, and also the last time I'll ever purchase from them in store, period.

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Replies (1)
MS
Michelle S's update01 May 2020, 12:35
Reviewer Update
Still no refund. No credit. No stock received.
They phoned on the 28th, but nothing is resolved to date. I placed my order on the 19th of April. It's been two weeks and I still don't know if I'm getting a refund, being credited, or receiving my stock. Their delivery lead time is 3-5 business days?? 13 days later - This is becoming a joke.