worst customer service everrrrrr

Game promenade customer service is the worst so on Saturday i went to go buy something there as i took out my wallet i had an item in my hand that i bought at another shop and l placed the item on the counter to take my wallet out to pay so i walked out and forgot the item on the counter went back on Sunday to ask if they did not get the item in the lost and found box was send from pillar to post and information desk said that they cant do anything its not their problem its my fault that i left it there went back on Monday to speak to the manager was told the manager is not there and there is no manager on duty and still not got the item i left there but will be taking everything back to game that i bought there and will go buy it somewhere else and i've also logged a complaint with the ombudsman