Worst customer service ever ***

Game Vaalmall Vanderbijlpark.

Me and my husband were looking for a new fridge and freezer, Game advertised a Freezer for R6999 Article number 604303 this was delivered the Friday 15 of November 2024 they also had a side by side fridge for R10999.99 item code 831062 this however would have taken a week for delivery. According to the sales gentlemen Sanderson. On the 26 November me and my husband visit the Store to find out what was going on he showed me that the warehouse did not have stock and that they are waiting for delivery of 250 units but still no date of delivery. I ask Mr Sanderson if we can change the fridge to the DEFY one that were currently advertised for R11 999.00 willing to pay the additional R1000.00 just to get my fridge.

He requested that I return the following day to do the exchange as this can take up to an hour. I return to the store on the 28 November 2024 Mr Sanderson were off and Mr Lerato assisted me. Now my problem! 1. Firstly, he went to make sure that there is stock of the Defy Fridge. 2. He then took the paperwork to the admin lady to credit the fridge in order to change to the other fridge. 3. However according to Mr Lerato she logged it but I needed to wait until the amount shows on the sales order before they can assist me with the other fridge. 4. I asked how long this will take as I was already hanging around the store from 12:00 and it was already 13:35. 5. He told me he will go and found out if this will take 2 hours or a day. He returned with the worst of answers possible, She are unwilling to assist, she did her work now we need to wait for the warehouse to do their part. 6. I asked Lerato if I can speak to the manager he then told me that he wasn’t supposed to assist me in the first place and now I want to bring him in trouble. And that he did advise me that they are auditing the game store and that the manager is not available. 7. I told him that this is unexpected and not acceptable how is this my responsibility to return to the store again to find out if the warehouse have refunded the sales order. 8. Why am I not able to pay the difference while I were in store in order to delivery the other fridge? This is so inconvenient as I stay 20km out of town. I need to do follow up work on games behalf!!! What happened with customer service?????

Now I would like to be refunded as I’m as a customer are worth nothing to you then my money is also not good enough I will go and find another place to spend my money.