WORST CUSTOMER SERVICE AT GAME

Brought a Samsung washing machine that was on promotion on the 24th of this month. Paid an extra R320 to have it delivered to my place and was told I'd receive it the following day (25th) . After being quiet the whole day,just before 5 pm I decided to call the store, spoke to a lady who transferred me to a gentleman who gave me the name Ayanda and promised to call me in the next 5 minutes. I waited until Monday morning( 27-05-2018 09:25 ) to receive a call from a lady by the name,Nomfundo. She apologized on behalf of the store and asked what time would be suitable to have my machine delivered. I told her Im only home after 6 in the afternoon and leave the house at 7 in the morning. She promised to speak to her manager and get back to me. After being quiet since the 9am call, at about14:30 I called again , Nomfundo referred me to her manager Deshree ( excuse my spelling). Deshree wanted me to start the story from scratch as he had no idea what my query was, even took my contact details and promised to call me back. After a few minutes, he called and said unfortunately even today they will not be able to deliver the machine as the driver won't be able to drive to Mdantsane after 6. I explained to him that I had waited the whole day on Saturday to have the machine delivered because I knew that during the week it might be impossible for me to receive the drlivery as I leave the house at 07am for work and come back just after 6pm. He kept on saying unless I meet him halfway and wait for his driver to pick up the machine at the store after 9 then deliver it to my house from maybe between 10 and 12, depending on other deliveries that he must make in my area. By now I was so mad because in other words he says I must skip work and my child must skip school for me to receive my machine that should've been delivered on Saturday. I further went on to ask how long will it take to claim for a refund and he said instantly. I feel like Game was very unprofessional when dealing with this case because the only explanation that Deshree ,the manager gave me when I bothered to call this afternoon was that I wasn't the only client that did not receive their delivery and they were offline but my question is so no one bothered to call me and inform me, even when I did call, they just promised to call back and never told me anything about their systems being offline. All the electrical appliances that I have , I brought from game, from my refrigerator, microwave, sound system etc. But I will go and claim my money back tomorrow and am never buying anything from Game , ever again.