JB
Jonathan B

1 reviews | Active since Dec 2024

13 Dec 2024, 16:47

Worst customer service after delivering damaged fridge.

I bought my daughter a fridge that was delivered on Wednesday. It was scratched on the outside and dirty on the inside with what appears to be a crack in the plastic. The seal on one of the doors is damaged or faulty. There are loose wires at the back that have a lose cable tie round them and something in the drip tray. The copper pipes also look like they have been replaced and soldered together really badly.

The delivery guys took it inside and left straight away before she even had time to take the plastic wrapping it came in of it and didnt want to wait for her to check it.

She called the call centre and spoke to someone who contacted Game Pavillion where it was dispatched from while she was on the phone and was told someone would get back to her but no one has. She also emailed this email address and got a reply asking for photos which she sent the same day (Wednesday) but no one has bothered to reply to her yet.

I have also now sent 4 emails with images of the issues and no one has bothered to reply.

Not suprised that Game has so many bad reviews, not just here but on their facebook as well.

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Replies (4)
JB
Jonathan B's update14 Dec 2024, 16:31
Reviewer Update
Thank you, the only acceptable resolution for providing a faulty item and not bothering to reply to my numerous emails is the return so we will wait for it to be collected on Monday and a refund issued.
Game
Game's reply16 Dec 2024, 12:38
Official
Hi Jonathan, apologies for the delay in response. Your query has been escalated to the complaints team and rest assured; you will be reverted to. 
JB
Jonathan B's update16 Dec 2024, 14:26
Reviewer Update
Seems like the standard reply to all complaints is "it has been escalated". Well on Friday I did a return via the website as I am not accepting a faulty, broken, damaged and dirty product but still no reply or response to even that. Do I need to start charging storage fees??
Game
Game's reply17 Dec 2024, 10:33
Official
Hi Jonathan, your query is with our complaints team and you will be contacted.