Worst customer service

I bought a modem and it didn't work. I sent it in for repairs. When I got the modem back it still didn't work. I then returned it again and once again when I received it, it didn't work. Game has been such a huge inconvenience as I had to drive more then 4 times up and down wasting my time and petrol. Zevenwacht staff is very unprofessional aswell and raised their voice at me as if I'm the problem. Honestly Games customer policy is really redundant waste of my money and time. They didn't want to refund my money as well because it was bought on a credit card and I didn't want a voucher because I don't ever want to buy at game again. Now I have to drive again so that the money can be refunded onto the credit card. Game should really send their staff on training on how to work with customers aswell. Bad attitude and shout at customers. So disappointed in the service and quality of products.