Worst customer service

The worst customer service I've ever received, I purchased a fridge from Game trade route mall on the 1st of May paid for delivery and was told I would receive it Friday, I take a day off work to make sure I don't miss the delivery however it doesn't come. The following day I contact game and was told that they were hijacked and would contact me,with the way farward after days of calling them and speaking to a gentleman by the name of Philip who wasn't empathetic, he very rude condescending on the multiple times we spoke, he later advise me that I would receive my fridge on Tuesday when we spoke Monday morning and I asked why couldn't I receive it that Monday as it wasn't a delay on my side, I then called Game head office as This was becoming an issues and was advised that I canceled the oder then I told the agent, that I didn't I was expecting the delivery the following day and he logged a request for me to receive a call from someone who overseeing the stores. On the 8 of May making it 7 days that I still haven't received my fridge, I call the store and was put thur to Phillip who told me he processed the refund and the fridge was sold and come to store chose a fridge and top up the amount, i then ask since all the calls are recorded can he please send me the call when I told him to cancel the order? He told me it's not part of his job, I told him okay let me just call the head office cause there's no solution and ended the call. Made a call was told about a turn around time of 24 to 48 hours